E-commerce & marketplaces

AI agents for e-commerce and marketplaces

Agents across catalogue, search, and support — at a scale where a one-percent error rate is thousands of bad results a day.

Why this one is different

Marketplaces are a retrieval problem before they are an agent problem. Catalogues are messy, multilingual, full of near-duplicates, and changing hourly. Most AI search projects here fail on data quality, not on the model.

What we build

01
Semantic and multimodal search
Matching on intent and on images, so "something like this but cheaper" becomes a query the system can actually answer.
02
Catalogue enrichment
Normalising titles, filling missing attributes, and deduplicating listings across sellers at ingest time — where fixing it is cheap.
03
Post-purchase agents
Order status, returns, and exchanges executed against your systems, rather than described to the customer as instructions to follow.

What has to be right

Cost per query decides what ships

At marketplace volume, model spend is a product constraint. We design retrieval so the expensive model only runs on the small share of queries that need it.

Other segments